Who can I contact regarding my post-cruise experience?

We have a dedicated team ready to assist you with your post cruise concerns. Kindly email us at guestexperience@silversea.com for further assistance. Our dedicated team is available Monday- Sunday from 8:00 AM – 6:00 PM ET.

Guest Experience:

1-877-353-6834, if international +1 954 713 4096, or call your local toll-free number at the top of the web page.

Lost & Found

If after your cruise has ended, you discover that you have lost or left an item onboard, then please fill out this Chargerback Form. We will make every attempt to locate the items and return it to you. If found, there will be a confirmation email sent with shipping options and costs. Once payment choices are made, further communications will follow to provide estimated delivery with FEDEX tracking number. Due to Customs and other factors, there may be a delay in shipping, or some items may not be deliverable.

Please keep in mind that unfortunately, certain items cannot be recovered and/or delivered. These are some examples:

  • Food & Beverage

  • Money, casino chips, or credit cards (Credit cards are destroyed for your protection, and Casino chips/money are processed onboard and added to the credit card on file)

  • Personal Products- Makeup, Grooming Items, Perfumes, Lotions

  • Alcohol or tobacco item

  • Any other item that may pose a risk or is prohibited by law

How can I receive my final statement?

  • Email us, guestexperience@silversea.com, the specifics of your voyage details such as booking number, voyage and suite number. We will request the information and provide a copy via email.

My luggage was damaged during transport, how can I get help?

  • These things happen. Our first suggestion is to open a claim with your travel insurance provider. If you received a “Damage Report” you can provide it in your claim. Should you have other questions, please send us an email for further assistance.

My flight booked with Silversea was downgraded. How do I get a refund?

  • We are sorry to hear there was an air issue with your air tickets. Please provide the new air itinerary/tickets along with a full description of the events. Our team will review & respond as soon as possible.

How do I get a statement of my sailed history as a Venetian Society member?

For post-cruise inquiries, please contact us through the information provided here.

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