What’s included in my all-inclusive fare?

Select wines, champagne and spirits on board, service gratuities on board (except spa) and more! Click here to learn more about Silversea’s All-Inclusive Value.

I would like to golf during my cruise. Can Silversea arrange tee times?

Yes! In advance of your voyage, please contact Silversea via email shoreconcierge@silversea.com no later than 30 days prior to sailing. A non-refundable service fee of US$100 per port will be credited to the cost of your final arrangements. Once on board, private arrangements can be made by visiting the Silvershore® Concierge desk. Have the Silver Shore Concierge create your own tailor-made tour, or be whisked away by private car for a day—the pace and agenda are up to you.

Will there be Gentlemen Hosts on my cruise?

Distinguished gentlemen are available as dinner companions or dance partners on select longer sailings. Voyages with Gentlemen Hosts are indicated with a bowtie icon.

Are newspapers available on board?

To access the streaming newspapers, guests should download the Press Reader app on either the Apple App Store or Google Play store. “PressReader” is a digital news service that allows Silversea to download, usually overnight, a selection of full-content newspapers into the ship’s server. Guests are granted complimentary access to a digital library, available on the ship’s Wi-Fi network. Guests must have a Wi-Fi-enabled laptop, smartphone, tablet, or even e-book reader to enjoy the streaming content. An application must be installed in the device in order to allow guests to personalize the publications they wish to read.

Is there laundry service on board?

Complete valet services, including laundry, pressing and wet cleaning, are available at an additional charge and may be arranged through your butler. Laundry service is complimentary on higher category suites (Premium Medallion, Medallion, Silver, Royal, Grand, Junior Grand, Signature, Master, Otium and Owner’s Suites) and for those Venetian Society members who have reached certain reward levels. click here to learn more. A self-service laundromat offers washing machines, dryers, irons and laundry supplies, allowing you to limit the amount of cruise luggage needed, especially for longer voyages.

Are dining tables and seating times assigned?

The main dining room aboard all Silversea ships, The Restaurant, has an Open Seating arrangement, which means no assigned dining time or table. Arrive at your leisure and dine with the friends of your choice. Please discuss your dining preferences with the Maître d’ once on board.

Does The Restaurant have tables for two?

Yes, however, there are a limited number available. Please discuss your dining preferences with the Maître d’ once on board

May I make reservations in the specialty restaurants prior to embarkation?

Dining reservations for the specialty restaurants may be made once on board and online through My Silversea 120 days - two days prior to departure.

Are children permitted aboard Silversea’s ships?

Applicable to all ships: Minors under the age of 18 must be accompanied, in the same or connecting suite, by a parent or other responsible adult over the age of 21 for the duration of the voyage and on all shore excursions and land programs. If the adult accompanying the minor is not their parent, a parental consent guardianship form must be signed by a parent or legal guardian and received by Silversea prior to sailing. Please contact our Special Services department at SpecialServices@Silversea.com for a Parental Consent Form. Silversea cannot accommodate infants under six months of age and reserves the right to limit the number of children under three years of age. Guests must be 21 years of age or older to consume alcohol. Silversea reserves the right to refuse to serve anyone who in its sole judgment may be under the influence of alcohol, or for any reason necessary to preserve the health and safety of guests and employees. Children under the age of eight years old are only permitted to participate in suitable Silver Shore Excursions / shuttle service if the vehicles are equipped with the correct safety harness and seating equipment. Child harnesses and secure seating cannot be guaranteed. Silversea reserves the right to refuse children under the age of eight years old on any tour on the basis of safety. Guests may use their own approved safety seat, booster seat or harness provided they are compatible with the local touring vehicle and can properly secure the child.

Are there any children’s programs or babysitting services on board?

Although Silversea permits children aboard as guests, there are no special programs for children on board, and Silversea does not provide for the care, entertainment and supervision of children.

Does my suite have a flat-screen TV?

Yes, all suites have at least one flat-screen TV.

What is the electricity voltage in my suite? Will I need an adapter?

For your convenience, 110-volt (American current) and 220-volt (European current) outlets are provided in your suite, accommodating small appliances without the use of adapters or electric converters. A hair dryer is provided in each suite. Irons are available in the launderette.

Is there a DVD/CD player in my suite?

This varies from ship to ship and from suite to suite. Please see the suite description for the particular ship and suite category you are considering. Click here to see all the ships in the fleet.

I have allergies. Can special detergent be used to wash my sheets and towels?

Silversea can notify Housekeeping Services of your preferences. Please email specialservices@silversea.com in advance of your cruise.

Is there Internet service on board?

Yes. All Silversea ships are equipped to offer wireless (Wi-Fi) Internet access. You can use your own laptop to surf the Internet and check emails at Wi-Fi locations throughout the ship, or from the comfort and privacy of your suite. Computers, email and Internet access are also available on board at the Internet Café. However, it is important to understand that telecommunication services while at sea are via satellite and significantly different than high-speed connections on land back home. The signal travels in a similar manner to radio waves but at much greater distances. Therefore, onboard Internet access is not guaranteed at all times. Satellite communications are also affected by weather and the ship’s location. In particular, Internet service is extremely sporadic while in the Arctic. Guests aboard expedition cruises to/from Svalbard should be prepared to be out of communication for the duration of their time on board.

Is there cell phone (cell phone) service on the ship?

Yes. Onboard cell phone service enables you to make and receive phone calls, text messages and other select data services on your cell phone even when miles away from land. Your cell phone service provider will bill you for calls and/or messages, which may appear as roaming charges. Please note that cell phone service is sporadic at best while in the Arctic. Guests aboard voyages to/from Svalbard should be prepared to be out of communication for the duration of their time on board. Click here for more information on Silversea’s Cellular Phone service.

Will my devices work on board?

To be most successful, prepare your devices BEFORE leaving home:

• Learn how to turn ON and turn OFF both the Wi-Fi and network (mobile/cellular) connections on each of your devices.

• Contact your mobile/cellular service provider to confirm that a roaming agreement with Silversea Cruises has been established and to ask about rates. Learn how to enable your international roaming

• Set up an email account if you do not have one already.

• Be sure you know any usernames and passwords you may need.

• Switch your settings to the most basic choice that shows less graphics and loads faster.

• Make any software updates and turn off any automatic update settings for the duration of your cruise.

• Download any books, audiobooks, music, movies, games, apps, etc. that you may want during your cruise.

• Facebook users should bookmark and plan to use M.Facebook.com or Touch.Facebook.com instead as these have less graphics and load faster.

• Don’t forget to pack any power cords/battery packs, camera cables to transfer pictures, adapter cables and headphones you may need for each of your devices.

Will I be able to download videos and stream music?

Certain websites and services may be restricted due to limited bandwidth. Downloading videos, books and movies or using Skype are examples of high-bandwidth services that will be more frustrating than enjoyable and should be avoided. Plan to use the Internet only for emailing and web browsing.

How can someone contact me on the ship?

In the case of an emergency back home, friends and family should not call your cell phone. The Shore-to-Ship number provided in your Final Cruise Documents is the best way to reach you while aboard ship. Click here for more information on Dial A Ship service, an alternate option for contacting ships at sea, anywhere in the world.

Can I bring my drone on board?

Please note that due to the varied port authority laws concerning drone usage and in the interest of passenger safety and ship security, Silversea prohibits the use of all aerial drones.

What is the minimum age to consume alcohol on the ship?

• The minimum age to consume alcohol on Silversea ships on sailings originating in North America is twenty-one (21).

• The minimum age to consume alcohol on Silversea ships on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18).

The Company retains the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification.