How do I contact the ship if my flight is delayed and I will miss embarkation?

If you find that your flight will be delayed beyond your ship’s departure time, contact Silversea immediately at 800-722-9955 or 954-522-2299. If it is outside office hours, please contact the ship directly. You may dial the ship directly by using a credit card and calling (within the US) 800-775-8884 or (outside the US) 954-759-5188. To dial internationally without using a credit card, dial 011, plus the appropriate ocean region code: (871) for Atlantic Ocean East, (872) for Pacific Ocean, (873) for Indian Ocean or (874) for Atlantic Ocean West. Then dial the appropriate ship phone number:

Silver Nova – Telephone: +1 786-605-5635

Example (calling Silver Nova): 001-786-605-5635

Where will I be met when arriving at the airport?

Guests should confirm this information in their Final Cruise Documents. If your reservation includes Airport to Hotel transfers or Airport to Pier transfers, typically you will be met by an official Silversea representative after you pick up your luggage and clear Customs, depending in what order those two processes are established by the airport in the destination.

How early may I drop off my luggage at the pier on embarkation day?

Luggage may be collected by baggage personnel no earlier than the standard embarkation time as shown in your Final Cruise Documents.

How early can we embark the ship?

Embarkation time, as indicated in your Final Cruise Documents, will commence at 2PM.

What is Silversea’s visitor policy?

To have visitors board the vessel at the port of embarkation, please have your travel professional contact Silversea Special Services. Requests should be made in writing no later than 14 days prior to departure. For security reasons, visitors on embarkation day must be pre-registered with Silversea. For visitors during the voyage other than embarkation day, arrangements may be made on board. Please note that Silversea may limit the number of visitors permitted on board.

How early can we disembark the ship?

Disembarkation instructions will be provided on board towards the end of your voyage. Please note that disembarkation times are approximate and may vary based on final clearance by Customs.

On disembarkation day, will Silversea store my luggage at the pier so I can do an independent tour prior to flying home?

Due to security restrictions, Silversea is unable to offer this service.