FAQ

Before you Book

• What is included in the price of the cruise?

  Complimentary:

  • In-suite bar and refrigerator stocked with your preferences
  • Complimentary fine wines at lunch and dinner, and open bars throughout the ship
  • All dining venues are complimentary
  • Gratuities are neither required nor expected
  • Complimentary Wi-Fi (upgraded internet packages are available for purchase)

  Cruising on Seabourn includes dozens of Seabourn Signature Delights®:

  • Intimate ships that carry 458 to 600 guests to places where larger ships cannot go
  • All-suite accommodations
  • Personalized service with nearly one staff member per guest
  • Casual, elegant indoor/outdoor dining venues
  • Seabourn Destinations℠ complimentary planning service for custom experiences ashore

• What is not included in the price of the cruise?

  • Items of personal nature (phone calls, upgraded Internet, laundry, onboard charges, etc.)
  • Spa & beauty salon
  • Gambling
  • Excursions while in ports
  • Airfare
  • Ground transportation
  • Cruise insurance (available through Allianz for an additional fee)

• How much do cabins cost?

  Up to date per person pricing can be found on the pricing page of the Somma website.

• What is the cruise itinerary?

  Please visit the Destinations page for dates and times.

• How can I learn more about Seabourn Ovation?

  • Be sure to go through our own Onboard/Seabourn Ovation page including the five main helpful tabs: Signature Dining, Suites, Fitness, Spa and Relaxation, and Accessibility.
  • You can also view the Deck Plan and Seabourn’s site for more information about the Ovation.

• I don’t want to go by myself, can the Somma/Redwood Travel team arrange a roommate for me?

  Please be advised that Somma and Redwood Travel Partners cannot be involved in any cabin matching. Any problems associated with cabin mates (both on board or during the reservation and payment process) will be subject to the same terms and conditions as any other cabin and the main passenger on the reservation will be held responsible.

• Do I need a COVID-19 vaccine to cruise?

  Somma and Seabourn are currently operating with no COVID-19 vaccine requirements, as per Seabourn Standard Protocol Voyages for cruises 7 days and under. Please review all health and safety protocols as set by Seabourn. We highly recommend travel insurance coverage. These protocols are subject to change at any time. Please note, Somma operates under a NO CANCELLATION POLICY, including vaccination protocol changes.

Book & Manage Suites

• How do I book a suite?

  • All cabins will be sold exclusively online. No phone reservations will be accommodated.
  • Login to your Redwood Travel Partners Reservation Account (or create a new one) before finalizing your reservation. A confirmation email will be sent to you as soon as your essential personal information has been verified. If you made your reservation over the phone or have forgotten your username or password, please click the “Reset Password” button at the bottom of the page.
  • If you already have an existing Redwood Travel Partners Reservation Account or Dave Koz Cruise Account, you may login with your existing account credentials.
  • ADA cabins are in limited supply. Please review the section regarding booking an ADA cabin.

• If I start booking and do not finish, what happens and can I go back and resume?

  Yes, you have 20 minutes to complete your stateroom booking before it returns back to inventory.

• What information will I need in order to book my cabin?

  • Before you proceed to booking, make sure you have the following information for all of your guests:
    • Full LEGAL Name as it appears on your government issued ID(no nicknames please)Date of BirthCitizenshipPhone NumberEmail AddressA major credit cardAny special dietary or physical needs

    Please refer to the Terms & Conditions for further information about passenger name changes, transfers, and other pertinent information about your reservation.
    If you are paying with multiple credit cards, you will need all of the credit card numbers complete with expiration date and card verification number as well as the billing address, phone number, and email for each card.

• Is there a Payment Plan?

  • Yes, this requires a full deposit based on your selected cabin category due at time of booking.
  • Your payments begin NOVEMBER 5, 2024 and will be divided equally by the number of months left before your FINAL PAYMENT on AUGUST 5, 2025. Payment dates can not be altered.
  • Please review the Terms and Conditions.

• What is the cancellation policy?

  CANCELLATION POLICY

  • Please read the cancellation policies for this chartered cruise. Somma and Redwood Travel Partners cancellation policies differ from the standard Seabourn cruise line policies.
  • All guests must abide by Seabourn’s health and safety requirements. Seabourn reserves the right to deny boarding, quarantine, or remove from the cruise any guest who tests positive for Covid 19 or does not comply with vaccination, testing, or any health and safety protocols. Seabourn also reserves the right to deny boarding for any other reason they see fit. No refunds or compensation will be given for denial, removal or quarantine for any reason. No refunds or compensation will be given for not traveling due to illness, family emergency, passport issues or any other reason. It is HIGHLY suggested that you obtain travel Insurance and that you are abundantly clear on the terms of the insurance you have purchased.
  • If you have taken travel insurance and you need to cancel for a covered condition, you can make a claim with the insurance carrier to recover any lost payments. Please make Redwood Travel Partners aware of your cancellation so that we can provide you with the necessary documentation needed for your claim with insurance. Travel insurance is the sole responsibility of the traveler. Somma or Redwood Travel Partners will not be responsible for travel insurance reimbursement denials, errors and omissions.
  • CRUISE POSTPONEMENT: In the very unlikely event this cruise is postponed and if refunds are offered, they will be subject to a 3% deduction to recover credit card processing fees that are charged to Somma on each payment processed.
  • All payments are non-refundable. Guests are urged to purchase travel Insurance to offset this risk. If you have questions regarding trip insurance coverage, please contact Allianz or your preferred travel insurance provider.
  • In the rare case of an approved cancellation, cancellations are subject to a forfeiture of deposit + 10% of total funds paid. All deposits are NON-REFUNDABLE.

• What are the age requirements for Somma?

  • Somma is all ages and family friendly. Children under the age of 18 will be charged at full price. Children under the age of 2 will be charged for port fees and taxes only. Children under the age of 18 must be accompanied by a parent or guardian over the age of 18 at all times.
  • Seabourn will not accept reservations for infants 6 months or younger for non-transocean sailings, 12 months or younger for transocean sailings at the time the cruise commences. Seabourn cannot accept a booking or carry any guest who will be 24 completed weeks or more pregnant on the last day of the intended cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and that the pregnancy is not high-risk.
  • Rules for cruising alone: Passengers must be 21 years old to travel on their own. An adult over 21 years must accompany every five passengers under age 21 on the same reservation.
  • Minimum age to leave the ship on your own: Passengers must be 18 or older to go on a ship-sponsored shore excursion on their own. Minors under 16 can go ashore without adult supervision provided parents and guardians inform the ship’s security officer of their decision.
  • Shipboard venues with age restrictions: Passengers must be 18 or older to enter the casino and gamble. Use of the fitness center is restricted to passengers 16 and older.

• Can I request changes on my reservation?

  All changes must be requested in writing by completing the online change request form. All requests will be processed in order of receipt (based on availability) and may result in a cost difference on your reservation. We cannot guarantee any request will be granted. No name changes will be accommodated until one week after reservation is complete.

Pre-Cruise Details

• Are Visas or Passports Required for Travel?

  • All passport and visa requirements are the sole responsibility of the traveler. Redwood Travel Partners and Somma do not advise on passport and visa requirements. It is your sole responsibility to obtain and have available the proper travel documents necessary for your travel, including all associated costs related to obtaining your travel documents. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund. Every country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. Somma, Redwood Travel Partners and Seabourn highly recommend that all guests carry a passport that is valid for at least six months beyond the completion date of your travel date. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency.
  • Passports are sometimes surrendered to and held by the pursers on board to facilitate clearances in ports of call. It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original.
  • Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) must be identical to those on your cruise documents. Otherwise, proof of name change (e.g. a marriage license) with a valid driver’s license (or other government issued photo ID) must be presented. Any discrepancies may prevent travel. 

  PLEASE NOTE: In addition, visas or other documents may be required, depending on your citizenship or residency and the itinerary. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. Boarding may be denied or fines levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.

  View travel requirements for countries around the world. Choose a country on the map to begin.
  COUNTRY BY COUNTRY TRAVEL REQUIREMENTS MAP

• Seabourn Online Check In

  For your convenience, and to expedite your departure, we encourage all Somma guests to utilize the Seabourn online check-in procedure and start the process once you have received your booking number from Redwood Travel Partners. During online check-in, you can securely submit your immigration, disembarkation and credit card registration forms. If you begin the process and cannot finish due to insufficient information, you may return to complete it at your convenience prior to departure.

• What should I pack?

  Attire During the Day

  • During the daytime: casual, resort-style attire, including shorts and jeans, is welcome in all lounges and dining venues. Swimsuits, brief shorts, cover-ups and exercise attire should be reserved for poolside, on deck or in the spa and fitness center.  
  • In the evening (after 6pm): Elegant Casual.

  The following is the nightly dress standard for all dining venues

  • Men: Slacks with a collared dress shirt or sweater; Jacket Optional.
  • Ladies: Slacks / skirt, blouse, pant suit or dress. Elegant jeans are welcome in all dining venues.  

  Formal: In the Restaurant, Men: Tuxedo, suit or slacks and jacket required. Ladies: evening gown or other formal apparel. Dress in other dining venues is Elegant Casual. Jeans are welcome in all dining venues during the day, but not appropriate in the Restaurant after 6pm.

  Attire Ashore: Packing clothing that can be layered is the best way to plan for cruising in virtually any climate. For tropical cruises, bring light, loose-fitting garments that can be paired with a lightweight jacket or sweater. For cooler climates, pack extra layers of warmer garments such as a light top coat and some sweaters. When dressing to go ashore, it is helpful to be aware of the customs of the countries you are visiting. In some ports men and women should not wear shorts. Many cultures prefer that women wear dresses or skirts when visiting shrines, churches, mosques and temples.

  Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over 2.5 inches long and illegal drugs of any kind are prohibited without exception.  
  Full list of Prohibited Items

  For safety reasons drones and any other remote controlled aerial devices/toys, as well as hoverboards or similar devices are not allowed on board Seabourn ships.

• What time do we need to board the ship?

  • Embarkation times are noted on your itinerary. For your comfort and convenience, arriving at the stated time will ensure that your suite is prepared and available for immediate occupancy.
  • Due to new government regulations requiring cruise lines to submit final departure manifests at least 90 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time.

  Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail.

• Checking your bags at the port

  • At the port you will hand over any luggage you wish to check to the porters, and your bags will be delivered directly to your cabin. DON’T PACK YOUR DOCUMENTATION, MEDICATION OR OTHER IMPORTANT ITEMS IN ANY BAG YOU PLAN TO CHECK, AS BAGS MAY TAKE UNTIL 8PM TO ARRIVE TO YOUR CABINS.
  • Each piece of checked luggage must have a luggage tag listing your name, ship and cabin number. Luggage tags can be printed prior to the cruise during registration for e-documents and additional tags may be obtained at port from the curbside porters.
  • DO NOT PACK YOUR PASSPORT, TRAVEL DOCUMENTS OR ALCOHOL IN YOUR CHECKED BAG.

Once On-board and Ashore

• Can I Use The Internet and Mobile Phones On Board?

  Internet: Seabourn includes complimentary basic Wi-Fi with unlimited minutes for all bookings. Upgraded Internet packages are available for purchase. Guests can access the Internet either at terminals located in Seabourn Square, or wirelessly using their own wireless-enabled devices in most locations on board, including in guest suites, lounges and most areas on open decks. For more information on Seabourn’s wifi packages, visit the Seabourn website.

• When will I get the schedule of events on the cruise?

  We will release the schedule of concerts and events during embarkation. Please know that this is not something we do to torture you…but that the schedule is a delicate balancing act and we want to be sure we have made every necessary change before we release it to you. We don’t want you to miss anything due to having an incomplete or altered schedule!

• What is the seating policy on board?

  • All performances on Somma are general admission — seating is first come, first served. Please help to keep ADA seating areas clear for those guests who need special assistance.ships.

• What is the policy regarding photo and video etiquette?

  Fixed lens camera photography is permitted everywhere on board, but please refrain from flash photography and use of tablets, iPads, selfie sticks, etc. in all indoor venues. Use of drones and audio recording devices will not be permitted at performances. No tripods will be allowed.

• What if my luggage has been lost or damaged?

  As soon as you are aware of the problem, please report it to a member of staff, either on board or at the cruise terminal so that you may obtain a damage report. This should then be submitted to your travel insurance company.

  If your claim is unsuccessful, or if the cost of your suitcase (for example) is less than your insurance excess, you may put a claim in writing to Seabourn Guest Relations department at:
  Guest Relations
  Seabourn
  450 Third Ave. W.
  Seattle, WA 98119
  Email: guestrelations@seabourn.com

  IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. Keep them close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. (Remember that checked baggage might not be accessible at all times.) Redwood Travel Partners assume no responsibility for the items listed above.

• Download the Seabourn Source App

  The Seabourn Source App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Please download the app before you depart for your vacation.

  Find and download the Seabourn Source App on
  Apple Store | Google Play

• What laundry services are available?

  Full laundry, dry cleaning (on selected ships wet-cleaning) and pressing services are available. Suite attendants take care of pick-up and delivery. Same-day service is available at extra charge if requested by 9:00 a.m. A complimentary launderette with washers, dryers, laundry soap and ironing facilities are available onboard all Seabourn ships.

• What do I need to know about customs?

  In order to make returning home as smooth and easy as possible, please take note of the following tips. For more information, consult your Customs Agency. Guests returning to the United States can also check the official website of U.S. Customs and Border Protection.

  Transportation of Currency
  You may take as much currency or as many monetary instruments as you wish on your trip. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate.

  Customs Allowance
  Each U.S. resident is usually allowed a duty-free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. An additional US$1,000-worth of articles may be brought in and taxed at a reduced flat duty rate. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CA$750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Additional information concerning Customs matters will be provided during your cruise.

• What are my dining options?

  Seabourn offers you a choice of up to five dining venues. Enjoy breakfast, lunch or dinner in one of the handsome indoor restaurants, dine on deck in one of the al fresco eateries or, at your request, have dinner from The Restaurant served course-by-course in your suite, complete with white linens, fine china and silver service.

  We know that guests appreciate choices for dining during their voyages. From traditional fine dining in the open-seating Restaurant and themed bistro-style dining in The Colonnade, to the more casual alfresco atmosphere at the Patio Grill, an award-winning open-seating dining experiences are all enhanced by a gracious welcome and skilled, sincere service. While you relax as an honored guest – your preferences are discreetly noted, and then thoughtfully indulged nightly. Because we consider fine dining an integral part of onboard hospitality, there is never a charge for any dining alternative on board. Each ship also has a unique alternative dining venue with limited seating capacity requiring reservations.

  The addition of Solis by Thomas Keller further enhances that ship’s culinary choices with an elegant, upscale venue reminiscent of a classic chophouse. Its menu features updated versions of steakhouse fare by Michelin-starred Chef Thomas Keller, complemented by a wine list personally curated by the chef. For Booked Guests: Dining reservations for Solis by Thomas Keller can be requested online prior to sailing, subject to availability. Online reservations close 15 days prior to sailing. Due to high demand, online reservations are recommended, however, reservations can also be made on board. One reservation permitted per voyage.

• Do I need to make dining reservations?

  Most restaurants aboard Seabourn ships feature a relaxed, open seating arrangement for breakfast, lunch and dinner. At lunch and dinner, enjoy complimentary wines from California, France, Chile or Italy selected to enhance the menus of the day. The wine steward will also provide a list of rare and premium vintages available at additional charge.

  Reservations are not required for dining in The Restaurant, The Colonnade* or Patio Grill. However, for your convenience, we suggest reservations for parties of six or more persons.Reservations for dinner at The Grill by Thomas Keller can be requested online prior to sailing, subject to availability. Online reservations close 15 days prior to sailing. Due to high demand, online reservations are recommended, however, reservations can also be made on board. One reservation permitted per voyage. Complimentary room service is available 24 hours a day. Course-by-course dining from The Restaurant menu is also available in your suite during extended dinner hours. *Chef Thomas Keller influenced menu served family-style in The Colonnade are available for reservations once onboard.

• What about special diets?

  Guests with special dietary needs are asked to notify Seabourn six weeks before sailing. We also encourage you to take advantage of My Seabourn, where you may personalize your Seabourn cruise experience, select your dining preferences, and manage your reservations and Seabourn Club information.

  Every effort will be made to comply with special dietary requests.

  For guests with life-threatening food allergies, we ask that guests provide detailed information to the Guest Accessibility Department by completing a Special Requirements Information form (SRI). Guests should indicate on this form which foods may potentially cause a severe reaction. For additional information please visit the Accessible Cruising section of the Seabourn website.

• What fitness options are available?

  The gym on each Seabourn ship is well-equipped for maintaining a complete fitness regime. Equipment available includes

  • Variable resistance machines including: Abdominal Crunch, Lat Pull-down, Hip Adductor, Pectoral Fly, Seated Leg Curl, Leg Extension, Chest Press, Biceps Curl, Triceps Extension, Leg Press, Back Extension
  • Adjustable Benches and Rubber Encased Dumbbells: 5-50lbs
  • Recumbent Cardio Cycles
  • Upright Cardio Cycles
  • Programmable Treadmills
  • Free classes in stretch yoga, mat Pilates and cardio Ki-Bo are offered
  • Professional trainers and nutritional specialists are available

• What spa amenities and cabana options are available at The Retreat?

  Located on Deck 12 of Seabourn Ovation; The Retreat is a sanctuary, outfitted with custom details and modern elements to create the ultimate serene space. A tranquil setting housed in a distinctive flower-shaped canopy that shields guests from sun and wind, The Retreat is ringed with 15 private cabanas designed as individual luxury living rooms that each feature a large HD flat screen television and a refrigerator stocked with a personalized selection of beverages. An additional spa Treatment cabana is also available for guests to enjoy personalized spa services.

  The Retreat is located around a central whirlpool with step-up access to water maintained at an inviting temperature. Up to 30 guests can stretch out on comfortable sun loungers; pull up a bar stool or take a table seat for champagne and cocktails custom created by Seabourn mixologists; or enjoy a selection of bites from a specially designed menu. A selection of amenities include fresh fruit baskets, premium sun lotions, Evian mist spray, plush towels and bathrobes, while a dedicated Retreat Concierge are available to satisfy guest requests.

  • The Retreat is located on deck 12 at the forward section of Seabourn Ovation.
  • The Retreat is open daily from 9 AM until 6 PM
  • Reservations can be made online prior to sailing or via Guest Services onboard, located at Seabourn Square on deck 7. We recommend reserving a cabana no later than 24 hours in advance.
  • The cabanas are available for rent for $149 per port day and $249 per day at sea.

  The rental fee includes

  • The exclusive use of a cabana at The Retreat.
  • Retreat concierge
  • Specially designed Retreat food & beverage menu
  • Premium Champagne
  • Complimentary wine selection available
  • Full service bar with mixology exclusive cocktails, smoothies and fruit juices
  • Minibar stocked with Voss water, premium juices and soft drinks (no alcohol)
  • Caviar service
  • US$50 spa credit per cabana
  • High end glossy magazines
  • Bathrobes, flip flops and towels
  • High end sun lotion, after sun, cooling gel and lip balm
  • Seabourn’s signature Molton Brown hair and body products
  • Evian mist spray
  • Cold towels
  • Tropical cut fruit baskets
  • Face towels

  Can guests book cabanas for their entire cruise?
  Yes, dependent on availability.

  Is it possible to book more than one cabana the same day?
  Yes, dependent on availability.

  What’s the minimum age allowed at The Retreat?
  The minimum age is 18 years old.

  How many guests are allowed the exclusive use of a cabana?
  Each cabana can hold two guests comfortably. Three guests are allowed to use the same cabana if they all stay in the same suite. Single guests are allowed to invite a second person to join them at no extra cost.

  Is Wi-Fi available at The Retreat?
  Yes, high-speed wifi is available in the area. For pricing, please contact Guest Services onboard.

  How much do I pay for renting one of the iPads available at The Retreat?
  The iPads available at The Retreat are free of charge. One iPad per cabana. The iPads have the Pressreader ® app installed on them, which will update daily. All iPads should stay at The Retreat. Guests are required to sign a waiver to receive an iPad.

  How can I book a spa treatment at The Retreat?
  Spa treatments at The Retreat can be booked via Guest Services onboard, located at Seabourn Square on deck 7. If you are already at The Retreat, please contact The Retreat Concierge to book a treatment. We recommend booking spa treatments as early as possible as space is limited.

  Can I apply the $50 spa credit towards any spa treatment I pre-booked?
  Yes. The spa credit can be used towards any spa treatments and spa products available onboard, including treatments in the spa cabana in The Retreat.

  What is the cancellation policy and how do I cancel my cabana reservation?
  All reservations can be changed and/or canceled up to 24 hours in advance. Changes/cancellations within 24 hours of the reservation are subject to a 100% change/cancellation fee. To change/cancel your reservation, please contact Seabourn or Guest Services onboard.

• What if I have a medical emergency onboard?

  Onboard medical facilities are equipped to provide care for unexpected illness and accidents. These basic facilities are not intended or designed for ongoing treatment of pre-existing conditions. If you anticipate a need for medical services, your special requirement must be cleared in writing with Seabourn before your booking can be finalized.

• What medical services are available at sea?

  Your ship’s small but modern basic medical facility is staffed by a doctor and a nurse. This facility is equipped to provide medical care for illness or accidents that may arise during the cruise, but is not intended to provide ongoing medical treatment. Since we are either at sea or in ports where availability of medical facilities and pharmaceutical products may be limited, it is suggested that you bring adequate supplies of prescription medications and other health-related items. Dialysis is not available onboard.

• What if I use a CPAP machine?

  Guests using CPAP machines, please fill out the Special Requirements Form.

• Special Requirements Information Form

  Guests who require special facilities and/or services during their Seabourn cruise are requested to please complete the Seabourn Special Requirements Information Form (SRI). This information is necessary so that Seabourn will be aware of any special requirements you may have, and will enable Seabourn to make specific arrangements in order to accommodate your needs.
  This form is for guests whose requirements may include the following:

  • Mobility needs
  • Severe allergies, including food-related allergies
  • Guests with Diabetes
  • Guests with respiratory needs (ex: CPAP, oxygen dependent, etc.)
  • Guests requiring the use of a service animal

  Download the Seabourn Special Requirements Information Form (SRI), then please fax or email the completed form to +1 (206) 501-2904 or access@seabourn.com.
  For additional information please visit the Accessible Cruising section of the Seabourn website.

• Is smoking allowed?

  • For the comfort of all guests, most public areas on board, as well as guest suites, are smoke-free.
  • There will be a designated smoking area.
  • Inside smoking of cigarettes is not permitted. Smoking of water-pipes, glass-pipes or other smoking devices is not permitted on board.
  • Smoking is not permitted on open decks during fuel bunkering operations in port. Guests are asked to refrain from smoking anywhere inside the ship, including in guest suites, on verandas and balconies.
  • If you have any doubts about any area, please consult your onboard staff.
  • Any guest who smokes inside staterooms or on adjoining verandas in violation of the Seabourn policy will be charged a US$250 cleaning fee per day of violation.

• Is cash accepted onboard?

  Although most services on board Seabourn are included in your cruise fare (such as restaurant dining room service, complimentary spirits and wines, entertainment programs and the services of a highly trained staff), discretionary purchases such as those listed below will be charged to a shipboard account which will be opened for you.

  • Dry cleaning, laundry and valet service
  • Premium liquor and wine
  • Beauty salon, massage and other spa treatments
  • Upgraded Internet, telephone calls, and faxes
  • Shore excursions and travel arrangements
  • Medical consultation and medication
  • Miscellaneous dining room charges, such as those for entertaining guests
  • Gift Shop purchases
  • Casino charges

  To activate your onboard account, simply register a valid credit card at embarkation and sign a charge slip. This will relieve you from settling your account at the end of the cruise. Instead, a detailed statement will be delivered to your Suite the night before disembarkation and processed automatically at the end of the voyage. Any additional or late purchases will be automatically charged to your credit card. In addition, you may obtain a final statement to resolve any questions regarding your onboard account from Guest Services before disembarking.

  Onboard accounts are in U.S. dollars and may be settled by U.S. dollar cash or traveler’s checks or a major credit card before disembarking the ship. Guests may use Visa, MasterCard, Diners Club, American Express or Discover. If you do not register a valid credit card at embarkation you may arrange to have U.S. dollar funds transferred to the ship and made available for you on board. This can be organized through any of the Seabourn offices and must be done no later than 15 days prior to embarkation.

  As all prices and currency on board the ship are in U.S. dollars, Seabourn encourages you to carry personal funds in the forms of U.S. traveler’s checks, both for convenience and safety. These can be cashed on board. Personal checks or letters of credit cannot be honored. Cash advances against your onboard account or any form of credit card card are limited and at a 3% service charge. For your convenience, currency exchange between USD, EUR and GBP is available from Guest Services. At other ports of call, information on the most convenient exchange facility will be available on board.

• What voltage is used onboard?

  The voltage in each suite matches both the U.S. standard (110 volts AC, flat prongs) and the European standard (220 volts AC, round prongs).

Shore Excursions

• Where can I book and purchase shore excursions?

  Seabourn shore excursions can be purchased online. You will be notified once shore excursions are available for booking. To purchase a shore excursion online, go to “Booked Guests” on Seabourn.com and Book Shore Excursions & Spa. Online purchases close at three (3) days prior to your cruise. Your shore excursion tickets will be delivered to your suite. All pricing is in U.S. Dollars.

• Who can I speak to about shore excursions on my cruise?

  Seabourn has a shore excursion reservations team that can help assist you with tour bookings or answer any questions you might have.  Seabourn shore excursion specialists can be reached at 800-984-3225 (USA or Canada) or 800-260-639 (AU) or +1 206-626-9187 from Monday – Friday 7:00am to 4:00pm (Pacific Time).

• Do Shore Excursions include gratuities?

  Prices do not include gratuities for local shore excursion guides, drivers, and related service staff. Independent, subcontracted ground operator companies employ all ground staff and these entities do not participate in Seabourn’s on board “no tipping” practice. Tipping of guides, drivers and other independent ground staff is at the individual guest’s discretion, anticipated and appreciated.

• What if I need to cancel my excursion?

  We understand plans change. However, last minute cancellations can result in costs to Seabourn or to third party service providers. Cancellations of shore excursions, spa services or gift orders made more than three days prior to embarkation will be fully refunded; cancellations made onboard or within the three day window prior to embarkation may be subject to a cancellation fee. Cancellation fees for certain shore excursions may be up to one hundred percent (100%) of the shore excursion price, depending on the shore excursion. For onboard cancellations of shore excursions, therefore, please speak with the Shore Excursion department onboard for the actual cancellation fee amount. Cancellations of spa services within twenty-four hours of the appointment are subject to a fifty percent (50%) cancellation fee. All cancellations made onboard will be refunded in the form of onboard credit, regardless of whether the purchase was made by a guest or a third party.

• What if I want to do something that is not offered on a tour?

  In most ports Seabourn’s staff, both ashore and on board, are capable of arranging a wide range of individualized activities. You can make your custom request by calling 800-984-3225 or +1 206-626-9187 and speaking with a Destination Specialist to arrange your experience before you sail. Hours of operation are Monday – Friday 7:00am to 4:00pm (Pacific Time).

• What if a tour is canceled?

  If Seabourn cancels a tour due to safety, security or other conditions beyond their control a full refund will be provided to the credit card used to purchase the tour. Similar tours to your liking may be available. Check Seabourn.com or call Seabourn shore excursion reservations for more information.

• Can the price of shore excursions change?

  Yes. All excursion pricing is subject to change.  As Seabourn tries to make excursions available well in advance of your cruise, we will often encounter cost increases in the form of taxes, transportation costs or admission fees after tours are made available for sale. Pricing can also be increased based on demand. Guests are encouraged to book early to receive the best price. All prices are quoted for adults only in U.S. Dollars.

• What if the excursion I want is not available, should I waitlist for the excursion?

  Yes.  If the excursion is of particular interest to you, please do waitlist for it as shore side teams monitor sales and will work with tour providers to add more space or additional departures where possible.  Guests are waitlisted in the order received and will receive an email if additional space becomes available.  Responses to those emails are limited to seventy-two (72) hours at which time the next guest in line will be able to book the excursion.  Destination Managers will also check on additional space once you are on board.

• What if I want to do more than one tour in the same day?

  In many ports, it is possible to do more than one tour in the same day. The booking system will not allow tours to be booked within forty-five (45) minutes of each other.

• I have limited mobility. How do I know which tours are best for me?

  Shore excursion descriptions will include activity icons that will identify the level of activity required for the excursion.  It is important to keep in mind that tour operators are subject to the laws of their country with respect to accommodating the needs of guests with disabilities.  In most foreign countries, the laws are not as stringent as those in the United States. Seabourn shore excursion reservations agents can help with any questions you might have on accessibility.  Email SBN_Shorex_Access@seabourn.com or call 800-984-3225 for additional service.   Once you are on board, Destination & Guest Services teams can help you assess the suitability of a specific tour in a personal consultation.  Note:  Wheelchair accessible tour buses outside of the United States may not be of the same standards.  Seabourn tour operators will do their best to accommodate guests with limited mobility.

• Does Seabourn allow guests to bring wine and other spirits onboard the vessel?

  Yes.  Seabourn has a significant amount of Epicurean Collection tours that may take you to a winery, distillery or other venue where you can purchase alcoholic beverages. You are free to bring those back to the ship and no corkage fees apply.

• Is it customary to extend gratuities to local tour guides?

  Yes. Seabourn tour prices do not include gratuities for guides, drivers and other tour operator staff.

• Can I purchase tours for both myself and my companion?

  Yes, you can purchase tours online for all guests on the booking.  You may also purchase excursions for additional bookings.

Accessibility on Seabourn

• Seabourn: Committed to serving everyone

  Seabourn is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. It is for this reason that Seabourn is honored to be a part of Carnival Corp., which received the Society For Accessible Travel & Hospitality’s (SATH) “Access to Freedom” award. This award is the highest honor in the travel industry that SATH presents to recognize individuals or organizations that have made the greatest strides in advancing opportunities for persons with disabilities, and for promoting the awareness of, and access for, travelers with disabilities.

  The Importance of Planning Ahead
  Seabourn does not discriminate against individuals on the basis of disability and seeks, to the extent feasible, to accommodate guests with disabilities. However, some needs require adequate time to prepare for a guest’s arrival. It is recommended that guests make every effort to contact Guest Accessibility and to submit a Special Requirements Information form (SRI) well in advance of the departure of their cruise and/or cruise tour. Seabourn recommends submitting an SRI upon booking or a minimum of 45 days prior to departure.Guests who are unable to care for their basic needs (e.g. dressing, eating, and attending safety drills) MUST have a capable traveling companion. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship’s Medical Center. In limited situations (either on board or ashore), Seabourn may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services.

• Is wheelchair assistance and transportation available shoreside?

  Airports and/or Train Stations
  Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Seabourn, Somma, and Redwood Travel Partners are not able to arrange for wheelchair assistance at airports or train stations.

  Land Tours and/or Shore Excursions
  Because facilities in ports around the world vary significantly, wheelchair accommodations may not be available for some land tours and/or shore excursions. Furthermore, many transportation vehicles around the world do not have wheelchair lifts. Thus, it may be necessary for Seabourn to make alternate transportation arrangements such as a sedan vehicle. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages.

  When lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment. Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Seabourn, Somma, or Redwood Travel Partners. The ability to provide assistance may depend on certain factors such as the weight or dimensions of the scooter. If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Seabourn at the time of booking or as far in advance of your sailing as possible. Please be assured this is for your safety.

  Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. Although Seabourn endeavors to make sure these companies comply with legal requirements, it is not possible to guarantee that all are able to provide facilities that are accessible to individuals with disabilities.

  For detailed information on accessibility of shore excursions, Seabourn strongly recommends contacting the Seabourn Shore Excursions Department prior to embarkation at 1-800-984-3225 (or locally at 206-626-9187) or visiting the Shore Excursions Office on board.

• How will I get on and off the ship with mobility equipment?

  For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Also, please note that scooters and wheelchairs which are more than 100 lbs. without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore.

  As to tenders, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the ability to provide assistance between the ship and tender to guests with limited mobility. Additionally, some port facilities may not provide accessible transitions between the tender and shoreside landing.

  Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship’s location, weight of the guest or their mobility device, etc.

• Does Seabourn have wheelchair accessible suites?

  Yes, Seabourn vessels have specially designed suites for guests who need mobility assistance. If you have not booked one of these accessible suites but instead will be using a standard suite you need to know about some limitations that adversely impact maneuverability, especially ingress and egress. Most entry doors and bathroom doors in non-accessible suites measure 23 inches wide. Bathrooms have a doorsill and the bathtubs are often difficult to negotiate for guests who have limited mobility. Passageways within the suite may be too narrow for a wheelchair or scooter to maneuver throughout the suite.

  Accessible Suites offer features such as wider entry doors to the suite and bathroom measuring a minimum of 32 inches wide, accessible showers with grab bars, benches/seats, and hand-held shower heads as well as lowered closed and towel rods.

  Accessible suite numbers are detailed in the section below by ship and their locations are noted on the deck plans for each ship within the “Onboard Life” section of this website.

  Note: For safety reasons, mobility devices must be stored and charged in the guest’s suite.

  Seabourn Encore and Seabourn Ovation
  Suites 1132, 1012, 664, 665, and 550 have transfer shower configurations.
  Suite 1191 has a roll-in shower configuration.

• How do I know what routes are accessible onboard?

  For individuals using a wheelchair or scooter, an accessible route map is available here: Seabourn Ovation.

• Can I use my personal mobility equipment on board?

  For the safety of all guests and crew and to enhance accessibility, Seabourn strongly recommends that all personal electric mobility equipment meets the following criteria:

  • Width: 23″ maximum in order to be accommodated in a standard suite, unless collapsible to a width of 23″ or less
  • Weight: 100 lbs. maximum without battery
  • Batteries: Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only
  • Seabourn recognizes that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact Guest Accessibility so that Seabourn can discuss your requirements.

  For the safety of all guests and crew

  • Scooters and other mobility equipment need to be securely stored and charged in the guest’s suite; not in hallways or elevator lobbies.
  • Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway.

  Seabourn is not able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. (Please see the **“What Are My Ship Transfer Options”** section for important information on embarkation and disembarkation procedures.) Seabourn wheelchairs are not available for shore excursions or for use on board. If you will require regular use of a wheelchair, Seabourn recommends that you bring your own wheelchair with you. You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call.

  Special Needs at Sea and Scootaround are vendors Seabourn recommends for delivery of mobility devices. Please contact these vendors directly for pricing and availability. Their contact information is listed below for your information.

  Special Needs At Sea
  Phone: 800-513-4515 (or locally at 954-585-0575)
  Fax:  800-513-4516
  Email: info@specialneedsatsea.com
  Website: SpecialNeedsAtSea.com

  Scootaround
  Phone: 888-441-7575 (or locally at 204-982-0657)
  Email: info@scootaround.com
  Website: Scootaround.com

  Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. Seabourn recommends contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests. Somma and Redwood Travel Partners are not able to assist with any arrangements or specific requests between the guest and service providers.

• What options are available to passengers who are blind or have low vision?

  • To help maximize the cruise experience for our guests who are blind or have low vision, Seabourn has made the following items available:
  • Downloadable daily activities, news, and menus for guests with laptops with screen reader programs.
  • With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual dining options.
  • A familiarization tour of the vessel upon arrival.

• Are service animals permitted on board?

  Please visit the link for Rules and Regulations in regards to service animals here.

• What options are available to passengers who are deaf or hard of hearing?

  The Seabourn ship you will be sailing on is equipped with a visual alarm system. This system consists of visual indicators in public guest spaces which will light up whenever emergency announcements are made or when the general emergency alarm is sounded.  During such times, please proceed to your suite and await further instructions.

  To help maximize the cruise experience for guests who are deaf or hard of hearing, Seabourn has made the following items available:

  • With advance notice, suite kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm.
  • Suite televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning).
  • Telephones with amplified sound for suites.
  • Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows.
  • Written safety information and a copy of the lifeboat drill safety speech.

• Safety onboard Seabourn

  At Seabourn, the safety and security of every guest is of the highest priority.For information on Seabourn’s Safety policies, please visit this link.